I attended a function the other day with friends from work; colleagues I worked with for 15 years, many of whom I had not seen in 20 years. It was nice to see them all and good to hear they are still with the company and gainfully employed. But I haven’t been for the last…
I was in a drug store the other day (the one you are thinking of) and had a terrible service experience. Bad experiences don’t just affect customers but can quickly damage your company’s reputation; especially in this day and age with social media, Tweets, and Bloggers abound. …
I’ve found over my career that I am well regarded by most for my customer service, so it may surprise you to hear me say that I have to work at being a great customer service representative. The social aspect of the job simply does not come naturally to me so I’ll share my process with you.
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